Frequently Asked Questions

Frequently Asked Questions

WHAT IS SHE CUSTOMIZE?
SHE CUSTOMIZE is a brand specialized in hand customized shoes & clothing. We are based in the US and are mostly known for our custom Nike Air Force 1 inspired by popular culture and our surroundings. Our goal is for every customer to feel stylish and confident with every step they take in our designs. We are combining art, fashion, and imagination into our company. Our custom sneakers are made with the highest quality materials to ensure durability and longevity.

I HAVE A SPECIAL REQUEST FOR A CUSTOM. CAN YOU MAKE IT FOR ME?
For custom requests, please message artists directly.

WHAT IS THE STATUS OF MY ORDER?
Your confirmation email includes a link to your order status page. For specific questions regarding your order, please message your artist directly.

WHAT CURRENCY ARE THE PRICES IN?
All transactions are processed in USD. For your convenience, you can see estimates in other currencies based on recent exchanges rates. Please note, however, these prices are estimates and actual prices may vary on current exchange rates and your financial institution.

HOW LONG UNTIL I GET MY CUSTOM?
Our current processing time is 2-3 weeks for shoes to be made and shipped.

WHAT IS YOUR SHIPPING POLICY?
As a general guideline, shipping and handling typically will take up to 1-2 weeks for domestic shipping and up to 2-3 weeks for international shipping.

HOW DOES BUYER PROTECTION WORK?
Every transaction made through a PayPal account is covered by PayPal Purchase Protection. Transactions made through your credit or debit card are covered by your card's purchase protection. If you have an issue with your order, you can email us any time at support@shecustomize.com.

IF I LIVE OUTSIDE OF THE UNITED STATES, WILL I BE CHARGED AN IMPORT FEE?
It is the buyer's responsibility to pay import taxes and fees that may be charged upon arrival.

HOW DO I CONTACT YOU?
You can email us any time at support@shecustomize.com. We are here to help.

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